Emergency Physical Keys – Duplication and Replacement

Can I get extra physical keys or make a copy?

Original HubSpot URL: https://learn.simpled.uk/emergency-physical-keys-duplication-and-replacement

Emergency physical keys are non-duplicable and non-replaceable.

This is a fixed security feature of the lock.

What “non-duplicable and non-replaceable” means

• You cannot:

  • Make a copy of the emergency key

  • Order additional emergency keys

  • Replace a lost emergency key

• The keys included in the box are the only physical keys that will ever exist for that lock. If a key is lost, it cannot be recovered or reissued.

What you must do

• Store emergency keys in a safe and clearly remembered location

• Do not leave the only key:

  • Inside the locked property

  • In the lock or near the door

• Treat the physical key as a last-resort backup, not a daily-use key

Why this matters

• Prevents permanent loss of physical backup access

• Avoids emergency lockouts that cannot be resolved with a new key

• Helps customers understand this limitation before a problem occurs

Quick summary

• Emergency physical keys cannot be copied

• Emergency physical keys cannot be replaced

• The supplied keys are the only ones you will ever have

• Store them securely and plan ahead

Once a key is lost, there is no way to issue another one but to replace the lock.