How To factory reset my Smart Lock?

Troubleshooting Steps for a Faulty Smart Lock

Original HubSpot URL: https://learn.simpled.uk/how-do-i-reset-my-lock

Instructions for factory resetting your slim series smart lock

• Remove the battery cover on the indoor panel of the lock

• Push to one side the white connector cable

• Depress the reset button between the batteries with a pen or similar object for two seconds (see photo for button location)

  • The lock will announce  either "Please add administrator" in which case proceed to adding the lock to the app

    OR

  • It will announce "Please enter initialisation passcode" - In that case, please key in 0 0 0 followed by # (Hash) into the keypad, then proceed to adding the lock to the app

• Next open app and select Add Lock the All Locks

• Next lightly touch the key pad to liven up the bluetooth

• This lock should no longer be greyed out but should be shown in black text

• Select it and use the Add (+) button

• When the lock has been added try to unlock it by tapping one on the blue padlock icon

• The lock should now unlock

If this does not work please make a very short video showing the malfunction and email it back to the Simpled support team ([email protected]).