Long-Term Use of Passage Mode (Disable # Force Lock Function)

How to keep the lock permanently unlocked and prevent force locking using the # key

Original HubSpot URL: https://learn.simpled.uk/long-term-use-of-passage-mode-disable-force-lock-function

By default, even when passage mode is enabled, the lock can still be forced locked by holding the # key.

This guide shows you how to set the lock into a long-term passage mode, where:

  • The lock stays permanently unlocked

  • The # force lock function is disabled

Step-by-Step Instructions

  1. Open the app

  2. Set Passage Mode = ON

  3. Unlock the lock once

    • This activates passage mode

  4. Confirm the lock is fully unlocked

  5. Remove the batteries from the lock

What Happens After

  • The lock remains in permanent passage mode

  • The door stays unlocked at all times

  • The # key will no longer force lock the door

Important Notes

  • This is a manual override method

  • The lock will stay in this state until batteries are reinserted

  • Once batteries are reinserted, normal operation resumes

Still Not Working?

If the lock can still be locked:

  • Make sure passage mode was turned ON before removing batteries

  • Confirm the lock was unlocked before battery removal

  • Repeat the process carefully

If the issue continues, contact support with a short video for faster diagnosis.