No Power? Here’s the First Thing to Check
Original HubSpot URL: https://learn.simpled.uk/no-power-heres-the-first-thing-to-check
If your lock has no power, no sound, or no response, the most common cause is:
The power connector is not properly seated
This is quick to check and often resolves the issue immediately.
This applies to all Simpled slim series locks, as the plug and socket connection is the same across these models.
Common Signs of This Issue
No lights on the lock
No sound or voice prompts
Lock appears completely unresponsive
How to Fix It
Step 1: Locate the Connector
Find the plug and socket connection inside the lock.
IMG_0349
Step 2: Disconnect the Plug
Locate the small release tab on the connector
Press (squeeze) the tab
Gently wiggle the plug out
Warning
Do not pull forcefully. Always use the tab.
Step 3: Reconnect the Plug
Align the connector properly
Push the plug back in firmly
Step 4: Test the Lock
After reconnecting, check for:
Beep sounds
Voice prompts
Lights turning on
This confirms power is now connected correctly.
Tip
Important Tips
Always handle the connector gently
Do not force the plug in or out
Make sure the connection is fully seated
Still Not Working?
If the issue continues, please contact Support and include a video of the problem so we can assist you effectively: