Returns, Replacements & Spare Parts
Everything you need to know about sending a Simpled lock back, getting a faulty one sorted, or ordering a spare part. If in doubt, start a request on our Returns, replacements & spare parts page and a real person will get back to you — usually within one working day.
Changed your mind? You have 60 days
We back every Simpled lock with a 60-day no-quibble money-back guarantee. If you change your mind for any reason, tell us within 60 days of delivery and we'll arrange the return. This goes well beyond your statutory rights — including your 14-day right to cancel under the Consumer Contracts Regulations and your rights under the Consumer Rights Act 2015 — and returning an item never affects those statutory rights.
Return shipping: free on UK domestic delivery.
Something not working? Here's how faults are handled
Every Simpled lock is covered by a 24-month warranty. Before you send anything back, a couple of quick checks solve most issues:
Batteries first. A slow or unresponsive lock is almost always low batteries — try a fresh set before anything else.
App still connecting? If the app pairs but the motor doesn't turn, note that down — it helps us diagnose faster.
If it's a genuine fault, tell us what's happening, whether it started from new or developed after use, and add a photo or short video if you can. We'll take it from there.
If you can't secure your door right now
Your safety comes first. Your physical emergency key overrides the lock's electronics — use it to lock up where you can. If there's a mechanical problem with the lock or the underlying multi-point door mechanism, you may still need a locksmith, and we'll help you arrange it.
For anything urgent, call or leave us a voicemail describing the issue — we'll listen and call you back as soon as we can (Mon–Fri, 9am–5pm). Submit the request too and we'll flag it as urgent.
Need a spare part?
No need to hunt through model numbers. Tell us the type of part you need — fob or card, fingerprint or keypad module, mortice/latch/lock body, cover/battery/fixings, or something else — describe which lock it's for, and add a photo if you can. We'll match the right part and get it to you.
Bought from Amazon or elsewhere?
We handle returns, faults and spare parts for Simpled products through our own channel, wherever you bought them. Just let us know where you purchased — Simpled store, Amazon, or somewhere else — and have your order number or Amazon order ID handy so we can find your purchase quickly.
How to start a request
Head to the Returns, replacements & spare parts page, tell us what's happened, and we'll reply — usually within one working day. Your photos and videos are stored securely, used only to handle your request, and removed when they're no longer needed.
Questions? Email [email protected].